New Features
Mobile Voice Card QR Code Submissions
Users can now submit Voice Cards directly from a mobile device using a QR code. This new feature makes it easier for frontline staff and team members to quickly access and submit Voice Cards without needing to navigate through the full LENS platform.
Key benefits include:
Faster Voice Card submissions from mobile devices
Easier access for staff using shared or personal devices
Streamlined reporting workflows through QR code scanning
Improved accessibility for real-time feedback and issue reporting
With Mobile Voice Card QR Code Submissions, organizations can increase engagement and simplify the process of capturing feedback and concerns directly at the point of care.
This feature is currently disabled by default but can be enabled upon request. To explore more about this feature and learn how to activate it, please refer to the Voice Page QR Code Collection in our Help Center:
Improvements
Updated the foundation of LENS to support faster performance and continued product improvements.
Improved system efficiency behind the scenes, helping future updates and enhancements roll out more quickly.
Enhanced overall platform reliability and security with important infrastructure upgrades and security updates.