LENS Support

Sort the results by various names and dates. Sort in ascending or descending order

Customize the Sort and Display of Search Results

Select and edit card details on the Search Page, similar to the Voice Page.

Select and Edit Cards on the Search Page

Show or hide unreported issues and archived issues in the search results of the Search Page

Show Unreported Cards and Archived Cards in Search Results

How do I filter out completed issues? How can I search issues by their current status? How do I search for cards that are in progress?

Filter Search Results by Card Status

Filter search results by reporter, team member, or kiosk mode on the search page

Filter Search Results by Role

Filter search results by labels on the Search Page

Filter Search Results by Label

Filter search results by entity boards on the Search Page

Filter Search Results by Entity Boards

Filter search results by keyword on the Search Page

Filter Search Results by Keyword

Search results can be filtered by a range of dates in which the issue cards were created.

Filter Search Results by Date

Kaitlyn Drew

Search Voice cards by keyword, label, date, and more to quickly find insights and track what matters across your team or facility.

Search Page

Kaufman Hall, a Vizient Company

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Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Title

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

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Conversations and tickets in {topic} // {subtopic}

Volume, requesters and topics for your company.

Insights

Top requesters

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.