Welcome to LENS!
LENS™ (Learning and ENgagement System) is a patent pending, revolutionary platform that enables leaders and managers to communicate effectively and visibly “close the loop” on ideas and concerns shared by frontline teams, enabling real-time coordination and improvement. This deepens engagement from frontline teams who now have “voice, visibility and ownership” in shaping their unit’s culture, performance and care delivery.
Disclaimer: The videos in this article were recorded using an earlier version of LENS. While some visuals may look different, the overall functionality remains essentially the same.
Log In
LENS is a web-based application which means you can log in from any web-connected device. Interact with LENS on the physical LENS board in your unit, on your personal desktop, a tablet, or a mobile device.
Navigate to the sign-in page
Verify that the URL you are navigating to matches the official LENS platform address to ensure secure access
If this is your first time logging in or if you are having troubles with your current password, click Create or reset your password
Enter your email address
Click Send Reset Email
If you are logging in with Single Sign On
Before entering any credentials, click the Login or Sign In for Single Sign On (SSO)
Login through your facility's SSO platform
Left Navigation Bar
The navigation bar on the left side of the page allows users to navigate around LENS. The "hamburger menu" or three-bar menu on the top left expands the navigation bar to reveal even more navigation options.
Help Button
Use the help button to access a library of self-help articles or speak with the LENS Support team directly.
Click on the Help icon on the left navigation sidebar
A pop up will appear, giving you options to send a message directly to the LENS Support team, browse articles, and submit feedback.
Note: Any problems with the actual hardware (the nuts & bolts or the physical components of the board) should be directed to your local IT.
Pinned vs Unpinned Updates on the Today Page
Managers have the ability to add updates to the Today Page. Pinned Updates occupy an entire panel on the Today Page while Unpinned Updates can be found as an abbreviated version in the Updates panel.
Add an Update to the Today Page
Updates on the Today Page facilitate communication and shared knowledge.
Navigate to the Today Page
Click the + quick add button
Add a title and content in the text box
Click Save
Note: If you do not see the + quick add button, this means you do not have the proper roles and permission to use this feature. Only managers and edit content users have the ability to add Updates on the Today Pa
Three Dots Means More
The three-dot menu reveals more options for more functions pertaining to its related feature in LENS. On the Voice Page, for example, you will notice three-dot menus in several locations but each serves a specific purpose based on the location where it is found.
Example: The three-dot menu on the corner of the huddles panel provides more options for huddles while the three-dot menu on the corner of an update provides more options for that specific update.
Rearrange Panels on the Today Page
As a LENS board is used more and more by the users, the Today Page will begin to reflect the culture of the unit. This is partially because of the many options for customization that LENS provides. Managers have the ability to rearrange panels on in a way that makes the most sense for their team.
Start a Huddle
Huddles are an important piece of the Today Page. The Huddles Panel can help facilitate and keep record of huddles for your unit.
Navigate to the Today Page
Click the Start Timer button
Optionally take notes and record number of huddle participants
Click Save and End Huddle
View and Edit Huddles
Managers have the ability to edit existing huddles and view records of previous huddles.
Navigate to the Today Page
Locate the Huddles panel and select the three-dot menu
Select View Previous Huddles
Create a Huddle
Huddles are easy to create and customize to your needs.
Navigate to the Today Page
Locate the Huddles panel and select the three-dot menu
Select Settings
Make instantly-saved edits to existing huddles or scroll down to Add Huddle to create a new one
Voice Page
The Voice Page is an important space for collaborating across the entire team. Unlike the Today Page, anyone can post on the Voice Page. This helps create psychological safety, gives a platform for users to share the pebbles in their shoes, holds leadership accountable to respond to these issues/ideas, and keeps information organized.
Add a Card
It is important that any and every LENS user feels comfortable submitting their voice to the Voice Page. To help facilitate the use of this page, LENS has made it very easy to add a card from any device. Add a new card from the physical LENS Touchscreen board, as an email from your desktop, or even from a mobile device using the texting feature. With these many options, users have the freedom to choose whatever method fits their workflow best.
Move a Card
Move a card by dragging and dropping within the page or use the three-dot menu to find the function used to move an card across other tabs and boards that you have access to.
Navigate to the Voice Page and locate the card you would like to move
Select the three-dot menu of the card you would like to move
Select Move Card
Use the drop down menus to select the new location for the card
Profile and Settings
User specific customizations can be found on the Profile and Settings page.
Locate and select your profile picture or initials at the bottom left of the main navigation bar
Customize your options under Profile and Settings
Anonymity in LENS
Anonymity in LENS is a powerful feature that allows users to decide when their texted in cards and survey responses are associated with their name and account.
Navigate to your Settings page by clicking your avatar at the bottom of the navigation bar
Under Mobile Settings, toggle your SMS settings to turn anonymity 'on' or 'off'.
Notification Settings
Notifications in LENS are in the from of Emails. Users can customize the frequency and volume of these emails and only receive notifications on activities they are interested in.
Click your avatar (an image or your initials on the bottom left)
Click Settings
Customize your notifications with toggles and the dropdown menu
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.