LENS™ (Learning and ENgagement System) is a patent pending, revolutionary platform that enables leaders and managers to communicate effectively and visibly “close the loop” on ideas and concerns shared by frontline teams, enabling real-time coordination and improvement. This deepens engagement from frontline teams who now have “voice, visibility and ownership” in shaping their unit’s culture, performance and care delivery.

LENS is a web-based application which means you can log in from any web-connected device. Interact with LENS on the physical LENS board in your unit, on your personal desktop, a tablet, or a mobile device.

The navigation bar on the left side of the page allows users to navigate around LENS. The "hamburger menu" on the top left expands the navigation bar to reveal even more navigation options.

Use the help button to access a library of self-help articles or speak with the Client Experience team directly.
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NOTE: Any problems with the actual hardware (the nuts & bolts or the physical components of the board) should be directed to your local IT.

Managers have the ability to add updates to the Today Page. Pinned Updates occupy an entire panel on the Today Page while Unpinned Updates can be found as an abbreviated version in the Updates panel.

Updates on the Today Page facilitate communication and shared knowledge.

NOTE: if you do not see the + quick add button, this means you do not have the proper roles and permission to use this feature. Only managers and edit content users have the ability to add Updates on the Today Page

The 3-dot menu reveals more options for more functions pertaining to its related feature in LENS. On the Voice Page, for example, you will notice 3-dot menus in several locations but each serves a specific purpose based on the location where it is found.

Example: the 3-dot menu on the corner of the huddles panel provides more options for huddles while the 3-dot menu on the corner of an update provides more options for that specific update.

As a LENS board is used more and more by the users, the Today Page will begin to reflect the culture of the unit. This is partially because of the many options for customization that LENS provides. Managers have the ability to rearrange panels on in a way that makes the most sense for their team.

Huddles are an important piece of the Today Page. The Huddles Panel can help facilitate and keep record of huddles for your unit.

Managers have the ability to edit existing huddles and view records of previous huddles.

Huddles are easy to create and customize to your needs.

The Voice Page is an important space for collaborating across the entire team. Unlike the Today Page, anyone can post on the Voice Page. This helps create psychological safety, gives a platform for users to share the pebbles in their shoes, holds leadership accountable to respond to these issues/ideas, and keeps information organized.

It is important that any and every LENS user feels comfortable submitting their voice to the Voice Page. To help facilitate the use of this page, LENS has made it very easy to add a card from any device. Add a new card from the physical LENS Touchscreen board, as an email from your desktop, or even from a mobile device using the texting feature. With these many options, users have the freedom to choose whatever method fits their workflow best.

Move a card by dragging and dropping within the page or use the 3-dot menu to find the function used to move an card across other tabs and boards that you have access to.

User specific customizations can be found on the Profile and Settings page.

Anonymity in LENS is a powerful feature that allows users to decide when their texted in cards and survey responses are associated with their name and account.

Notifications in LENS are in the from of Emails. Users can customize the frequency and volume of these emails and only receive notifications on activities they are interested in.