Welcome to LENS
An introduction to LENS for IT
What is LENS?
LENS™(Learning and ENgagement System) is a digital visual management system that improves communication between leaders and teams to reduce risk, increase efficiency, and build community.
Because LENS is a web application, it can be accessed on any web-connected device, but units are typically provided with a dedicated 55-inch touchscreen board and computer which displays LENS.
Why LENS?
The purpose of LENS is to help promote safety within teams pursuing high reliability. High-reliability organizations (HROs) are those that successfully engage in high-risk endeavors and have low incidence of adverse events. Examples include the aviation industry, nuclear power plants, and NASA.
Using LENS as a tool, your healthcare organization can:
give everyone a voice, visibility, and accountability in their unit’s culture and operations
promote engagement and collaboration by providing a psychologically safe place to share ideas, surface risks, give feedback, and offer solutions
help leaders visibly and respectfully follow up or circle back on ideas
consolidate multiple information avenues into one bi-directional communication setting
embed continuous learning and improvement processes into the everyday lives of everyone within the organization
Your Role
Your essential role in the organization’s journey to High Reliability is to ensure that unit leaders have the support and tools to effectively use LENS. As IT, you can provide hardware setup and support.