Systems with SSO (single sign on) do not have the option to add users from the user management page. Instead, users can be added from submitting a user upload form to LENS Support
LENSsupport@safeandreliablecare.com
Info you will need or each user:
work email address
first and last name
unit(s) the user belongs to
LENS access level (role)
OPID (some but not all systems)
If you do not have this document, please reach out to us at LENSsupport@safeandreliablecare.com