❌ If you see the error "User Already Exists", this means that the user's email already exists somewhere in the system.
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Ask the user to request access to the board.
Feel free to share the following article with the user.

Otherwise,

✅ Check the spelling of the email address (any typos?)

✅ Check if the user has been archived

✅ Search for the user across all boards

If problems persist, contact LENS Support through the help chat or through lenssupport@safeandreliablecare.com

Related Articles:

View Archived Users

Search for Users Across Multiple Boards