Receiving a Board Access Request Notification Email
When a user submits a board access request, users with the appropriate permissions are notified.
To receive these notifications:
Navigate to the User Management Page via the three-bar menu in the top left corner of LENS
Search and click on your profile
Ensure the Approve Access toggle is turned on under your user permissions.
When this setting is enabled:
You will receive an email notification when a user submits a board request.
In the email, click Review Access Request.
Clicking Review Access Request will bring you directly to the User Management page in LENS.
The “Requests to Approve” panel will automatically expand, allowing you to review and take action on the request:
Once you click Approve or Deny, a confirmation message will appear in the bottom left corner
Note: If you are not receiving email notifications, confirm that the Approve Access permission is enabled for your user account.
Approving or Denying a Board Request from the User Management Page
Navigate to the User Management Page via the three-bar menu in the top left corner of LENS
Expand the “Requests to Approve” panel to view pending user requests
Click the Approve or Deny button.
Once approved or denied:
The request will immediately be removed from the pending list
A confirmation message will appear in the bottom left corner of your screen confirming your action.
If approved, the user will now have Member level access to the board.
Tip: Search the user's name and assign the correct access and permission level when to ensure users can only view or edit what is appropriate for their role.
Removing an Existing User from a Board
If a user already has access and needs to be removed:
Navigate to the User Management Page via the three-bar menu in the top left corner of LENS
Locate the user under the active users list.
Click the Remove icon next to their name.
Confirm the action by clicking "Remove"
This will immediately revoke their access to the board.
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.