What are the holiday hours for LENS Support?
July 2 (Fri) - 5 (Mon)
September 3 (Fri) - 6 (Mon)
November 11 (Thur)
November 25 (Thur) - 26 (Fri)
December 24 (Fri) - Jan 2 (Sun)
Will support still be available during the holiday season?
Yes! As always, we will have someone available at all times for emergency situations. However, during these dates, we will not be immediately responding to other requests. We will hold those conversations for when the team is back in full action. 🎬 A lot of commonly asked questions have had articles written on them, so you can easily find the answers by visiting our Help Center.
Will my low-priority queries be lost or ignored?
If you have any questions or concerns at any level, please contact us! We cannot guarantee our usual speedy response time, but we ensure all incoming conversations are monitored and eventually addressed. Urgent matters will be addressed promptly while other matters will be addressed when the full team is back from the holiday break. 💃🕺