Vizient Safe & Reliable

Users can browse other boards and request access.

Browse and Join Available Boards

What products to use to clean your LENS Board.

Physically clean the LENS Board

Voice Page Updates

Accepted File Types in LENS

Access the Board Picker

Add LENS Shortcut to your Desktop on Chrome

Charles Hurst

Kaitlyn Drew

Aya Dijkwel

General LENS information including troubleshooting tips, support tips, and release notes.

LENS™

How do I put an update on Kiosk Mode? How do I show an update as a screensaver? Where is the option to feature an update in Kiosk Mode?

Feature Updates in Kiosk Mode

How do I put a card on Kiosk Mode? How do I show a card as a screensaver? Where is the option to feature an issue in Kiosk Mode?

Feature Cards in Kiosk Mode

How can I put my board into Kiosk Mode? Does LENS have a screensaver? How do I set Kiosk Mode?

Set my Board to Kiosk Mode

How can I customize the Kiosk Page? How can I set the time for slide length? What can be featured on Kiosk Mode?

Various Views in Kiosk Mode

Kiosk Mode

LENS Hardware Installation and Setup Instructions

LENS Hardware Setup

Introduce your local IT to LENS with this article

An Introduction to LENS for IT

Supported LENS Hardware

LENS Architectural Overview

Using LDAP Attributes as Claims for SAML + ADFS configurations

Create Claim Rules

Dan Cramer

What is a generic account? How is it different from my account? How do I use my LENS Board's Generic Account?

Generic Accounts Explained

Step by step instructions on how to log out.

Log out

Logging In and Logging Out

When I embed a link, I no longer have the indicator of when my Update was last edited

Troubleshooting: Last Updated

LENS is texting me the wrong messages. I want confirmation of my text posted to the LENS board. I don't want to receive texts from LENS.

Troubleshooting: Errors with Texting to the Board

Troubleshooting: "User Not Found"

I am trying to add a new user but I get an error. How do I add a user? Why can't I add a user?

Troubleshooting: "User Already Exists"

Troubleshooting: "Incorrect Password"

Why am I getting emails when I am not following anything? What is the difference between following and tracking? I am not getting emails.

Troubleshooting: Email/Notification Settings

SMS to Voice Page not working? Follow these steps to narrow down the problem and find your solution to successfully texting in cards.

Troubleshooting: Texting in a Card with a Hashtag

Troubleshooting

How do I reset a board after a demo or training? How do I ask for the state of a board to be stored?

Request a Board Snapshot

How to get back out of giphy, youtube, or a pdf. How to refresh the LENS page. How to access the LENS board windows settings.

LENS Keyboard Shortcuts for the board

How can I stop spam messages from being texted into the board? What do I do if I notice an unwanted or accidentally texted in issue?

Report Spam Text Messages

How do template boards work? What gets copied over from templates? Can users, updates, cards, AIMS, and surveys be copied over?

Template Boards

Get help directly from Safe & Reliable Healthcare.

Find Helpful Articles in the Help Center

When will my features be released? How does my LENS version get updated?

LENS Release Management Process

S&R Software Development Process for LENS. What happens to my feature requests ticket? Why is there a bug that still exists? LENS Roadmap?

Ticket Process for Feature Requests or Bugs

Support over the holidays. How to get support over Independence Day, Thanksgiving, Christmas, and New Year Holidays.