LENS Support

Kaufman Hall, a Vizient Company

Kaitlyn Drew

Aya Dijkwel

Get oriented with LENS—what it is, how to access it on any device, and how to start using your board with confidence.

Get Started with LENS

Learn how LENS fosters psychological safety, teamwork, and daily improvement through huddles and team communication.

Trust, Transparency & LENS

Stay up to date with what’s happening in your unit—track updates, post announcements, manage events, and tailor your board layout for daily visibility.

Today Page

Create and manage huddles to elevate frontline voices, surface concerns, and strengthen team connection.

Huddles

Leandra Bernal

The LENS Voice Page ensures everyone has a voice. Team members can add ideas, concerns, and suggestions to promote psychological safety and continuous improvement.

Voice Page

Use the Improvement Page to track Aims, build driver diagrams, and monitor progress with custom measures.

Improvement Page

Use the Survey Page to create and distribute surveys, gather real-time feedback, and support team communication.

Surveys Page

Search Voice cards by keyword, label, date, and more to quickly find insights and track what matters across your team or facility.

Search Page

Use the Reports Page to view real-time data on huddles, Voice cards, Aims, labels, and engagement to support informed improvement.

Reports Page

Charles Hurst

Track and manage leader rounding activity across units to support accountability, identify trends, and reinforce consistent practices.

Leader Rounds Page

Manage user access, roles, and profiles across your boards. Add new users, assign permissions, and export user information.

User Management Page

Customize your LENS experience by updating your profile, managing email notifications, and adjusting personal settings.

Profile & Settings Page

Configure board-level settings in LENS. Manage formatting, enable kiosk mode, and access admin-only features.

Admin Page

Guidance for IT teams to install LENS, configure supported devices, and manage technical infrastructure.

Device & IT Configuration

Find quick solutions to common LENS issues, access helpful tools, and learn how to get support or request new features.

Support Tools & Troubleshoot Issues

See what’s new in LENS. Explore feature enhancements, bug fixes, and system updates—organized by month and year.

New in LENS: Release Notes

Find answers and get help from Intercom Support and Community Experts

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