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Troubleshooting: Email/Notification Settings
Troubleshooting: Email/Notification Settings

Why am I getting emails when I am not following anything? What is the difference between following and tracking? I am not getting emails.

Aya Dijkwel avatar
Written by Aya Dijkwel
Updated over 3 years ago

  • Click your profile icon on the bottom left of the screen

  • Navigate to Settings

  • Adjust settings to your preference

Following - Toggle ON or OFF - Receive updates to any lists, issues, or actions you are following

Tracking - Toggle ON or OFF - Receive updates to any issues or actions you participate in as a reporter, creator, or team member

Frequency - Instantly, Once a Day, or Once a Week - Receive following/tracking email updates at this frequency.

⭐️ Note: you do not receive notifications for actions you take yourself. (ex: adding yourself to a card)


By default, you are not following anything on LENS.

Here are ways you can follow issues:


If you are receiving updates but think you shouldn't be...

There is a chance a LENS Manager set a list to "Auto-Subscribe All Users".

This is a function given to Managers to ensure that all users stay updated on certain lists. If you don't think you should be getting notifications, speak with a LENS Manager and see if this might be the case.


Not seeing your answer? Don't hesitate to contact us!

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