LENS Support

When I embed a link, I no longer have the indicator of when my Update was last edited

Troubleshooting: Last Updated

LENS is texting me the wrong messages. I want confirmation of my text posted to the LENS board. I don't want to receive texts from LENS.

Troubleshooting: Errors with Texting to the Board

I am trying to add a new user but I get an error. How do I add a user? Why can't I add a user?

Troubleshooting: "User Already Exists"

I am not able to log in. My email or password is wrong.

Troubleshooting: "Oops! Something's not right"

Why am I getting emails when I am not following anything? What is the difference between following and tracking? I am not getting emails.

Troubleshooting: Email/Notification Settings

SMS to Voice Page not working? Follow these steps to narrow down the problem and find your solution to successfully texting in cards.

Troubleshooting: Texting in a Card with a Hashtag

When I send a message with a # hashtag to the board with my android phone it always ends up on the default list

Troubleshooting: Text in Cards using Android

Kaitlyn Drew

Resolve common LENS errors—such as login issues, texting problems, or email notification erros—with quick how-tos.

Error Messages & Fixes

Kaufman Hall, a Vizient Company

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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