Texting a Card with a Hashtag
Problem ❌
I am using a hashtag to text in an issue, but the card does not appear or it does not appear on the correct list.
Solution ✅
Check the phone number
Make sure you are texting the correct number associate with the board. This phone number can usually be found on the header of the Voice Page
Check the Default List
Texts submitted without a proper hashtag will appear under the Default List indicated by this icon:
Check that the hashtag is formatted correctly
Hashtags cannot contain spaces
Hashtags can only contain alphanumeric characters (no special characters)
Hashtags must be unique across unit/entity (this includes survey hashtags)
Check that the list is assigned a hashtag correctly
A hashtag must be properly assigned to a list through the 3-dot menu.
Click the three-dot menu
Select "Edit List"
Add/edit the hashtag and click Save
Check that a text or image follows the hashtag directly
Simply texting the hashtag alone (just the text "
#imin" or just the text "#huddle") will not create an issue card. LENS recognizes the valid hashtag, but does not see any text associated with it to populate the Voice card. Instead of only texting the hashtag, follow the hashtag with the text or image you want to see on the face of the Issue card.For example:
the text
#kudosis not a valid text message for a Voice card ❌the text
#kudos wonderful!is a valid text message for a Voice card ✅the text
#iminis not a valid text message for an issue card ❌the text
#imin Ayais a valid text message for an issue card ✅
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.