Problem❌
When logging into LENS, the "Oops! Something's not right. Check your email and password and try again." error message is displayed
Solution ✅
This error message typically indicates one of two issues: the email address or password entered is incorrect, or the email address is not associated with an existing LENS account. Email addresses not found in LENS do not have an associated account. If your system utilizes Single Sign On, confirm you are entering your credentials in the correct location
Verify the the email address is entered correctly
Check the spelling of the password by clicking on the eye icon at the end of the password field
If you are still having trouble logging in, you can click on the "Forgot Password?" link and reset your password.
Didn't receive a password reset email and have never logged in? Your account may not exist. Have a manager of your LENS board contact LENS Support to request account creation.
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.