Respond to a Survey Anonymously via Text 📲
First, ensure your phone number is not associated with your profile:
Click on your profile icon on the bottom left to navigate to the Profile | Settings page
Navigate to the "Settings" tab
Toggle OFF to unlink your phone number to your profile (anonymity)
Then, text the survey's hashtag to the LENS Board's phone number.
The LENS Board will respond with the survey question. You can answer the question by texting back and the response will remain anonymous.
Disclaimer: The screenshots in this article were captured using an earlier version of LENS. While some visuals may look different, the overall functionality remains essentially the same.
Note: The toggle is an active setting and does not work retrospectively, meaning surveys you submitted with anonymity will remain anonymous even after you toggle on SMS again in the future.
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.