LENS Support

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Find Helpful Articles in the Help Center

What file types are accepted in LENS? What type of file can I add on LENS?

Accepted File Types in LENS

How to refresh the LENS page. How to access the LENS board windows settings. How to zoom in and zoom out of the LENS board

LENS Keyboard Shortcuts for the board

How do template boards work? What gets copied over from templates? Can users, updates, cards, AIMS, and surveys be copied over?

Template Boards

Can I reset a board after a demo or training? How do I ask for the state of a board to be stored?

Request a Board Snapshot

Can spam texts appear on my LENS board? How to report spam or unwanted cards

About Spam

How can I stop spam messages from being texted into the board? What do I do if I notice an unwanted or accidentally texted in issue?

Report Spam Text Messages

When will new features be released? How does my LENS version get updated?

LENS Release Management Process

Software Development Process for LENS. What happens to my feature requests ticket? Why is there a bug that still exists? LENS Roadmap?

Ticket Process for Feature Requests or Bugs

What products to use to clean your LENS Board

Physically clean the LENS Board

Kaitlyn Drew

Get help with common questions, board snapshots, templates, keyboard shortcuts, and submitting feature requests.

Support Tools & Resources

Kaufman Hall, a Vizient Company

Find answers and get help from Intercom Support and Community Experts

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