LENS Support

A short overview or summary of the Voice Page and it's purpose within LENS

Voice Page Explained

Is it possible to undo actions? How can I see what activity I missed on the Voice Page?

Voice Page Activity Feed Explained

How do I text a card to a LENS board using hashtags? How can I text a card to a specific list on the Voice Page?

Use Hashtags in LENS

How can I reply to an anonymous card sent via text message? How can I reply as an anonymous reporter on a Voice Page card?

Text a Reporter - Reply to an Anonymous Card

Voice Card Actions. Basic ways to interact with issue or idea cards even if another person created the card

Interact with a Card on the Voice Page

How can I keep track of cards as a Manager? How can I be notified of new issues?

Track and Monitor Cards on the Voice Page

How do I create a label within LENS? What options are available when creating a label?

Create a Label

How do I get notifications for actions on an issue card? How can I subscribe to a label on the Voice Page? Why am I getting emails?

Follow a Label 👁️

How do I find certain cards on the Voice Page? How do I only show cards like ones that are Overdue? How do I filter by label or user?

Filter Cards on the Voice Page

Kaitlyn Drew

Leandra Bernal

The LENS Voice Page ensures everyone has a voice. Team members can add ideas, concerns, and suggestions to promote psychological safety and continuous improvement.

Voice Page

How do I add a card on the Voice page? How do I post an issue or a kudos

Create a Card on the Voice Page

How to text in an issue or idea. How to add an issue to the Issues Page via SMS Text. How to text an image to LENS.

Create a card via Text

How can I add an issue or idea to the Voice Page through emailing?

Create a card via Email

How do I set up my account as anonymous when using the LENS Board? Add or create a card anonymously

Post a Card Anonymously

Whether someone is a LENS user or not, you can send them an issue card by email.

Share a Voice Card via Email

How do I get notifications for actions on a card? How can I follow a card on the Voice Page?

Follow a Card 👁️

Cards can be moved to a different list, a different tab, or even a different board.

Move a Card

Moving a card on the Voice Page when accessing LENS on a mobile device

Move a Card on Mobile View

Permanently delete an issue card or less permanently archive cards on the Voice Page.

Archive or Delete a Card

How do I recover an archived issue card? How can I delete an archived card?

Restore an Archived Card

How do I make a copy of an existing issue card on the Voice Page?

Duplicate a Card

You can fill in the color of a Card with a label color.

Use Labels as a Visual Indicator on a Card

Learn how to create, edit, organize, and interact with Voice cards to capture team input and feedback.

Cards

A short overview or summary of Escalated Cards and its purpose

Escalated Cards Explained

How to escalate a Voice Card to leadership?

Escalate a Card

How can I push back down a card that I has been escalated to my board?

De-Escalate a Card

Where can I find a card I previously escalated?

Find an Escalated Card

Can I de-escalate my own card? How do I undo escalating a card?

Undo Escalating a Card

What do I do with an escalated card? How do I manage an escalated card?

Interact with an Escalated Card

Understand how to escalate, track, and resolve important Voice cards that require broader awareness or leadership support.

Card Escalation

As you create a voice card, you can add a label.

Add a Label to a Card

How do I attach a PDF to an issue card? Can I embed a PDF on a card on the Voice Page?

Attach a PDF to a Card

How do I add a jpg or doc to an issue card? How do I text in an image to the Voice Page? How to I put a picture on…

Add an 📷 Image to a Card

Files can be attached to a card on the Voice Page including pictures, word documents, Excel files and PowerPoints

Attach a File to a Card

Tag a teammate or add another user to a issue or voice card. This will give the tagged team member notifications on this card.

Add a Team Member to a Card

How do I add a due date to my issue? How do I know the urgency or priority of a card?

Add a Due Date to a Card

Add an image/photo/picture to display on the face of an issue card.

Upload a Photo and Pin it to the Cover of a Card

Add helpful details to cards like attachments, labels, due dates, and team members to make follow-up easier.

Card Actions

What is the Voice Page QR code? How do staff submit Voice Cards without SMS? Can users submit anonymously or log in to format cards? How do QR codes improve…

Voice Page QR Code Explained

Create a QR Code for the Voice Page

Download or Print a Voice Page QR Code

Add a Card from the Voice Page QR Code

Delete a Voice Page QR Code

Voice Page QR Code

Create a List on the Voice Page

Can I move a list to another board? How do I move my list to another board or another tab?

Move a List to Another Tab or Board

How do I get notifications for actions on a list? How can I subscribe to a list on the Voice Page?

Follow a List 👁️

Which list is my default list? How do I make my texted in cards go to the same list? How do I set the default list on the Voice Page?

Set a Default List for Cards 📥

How do I customize the color of a list on the Issues Page?

Change a List Color

Columns Identification. How do I change a workflow state of a list officially for reporting?

Assign a Workflow State to a List

How can I make a list in the Voice Page counted as a completed? How can I denote certain cards as complete? Automatic complete date

Include a List in "Completed" Totals ✔️

How do I sort my cards? There are various sorting options on the LENS Voice Page. Where is my card?

Sort a List of Cards

Looking for how to send a daily summary of cards in a particular list?

Send/Stop Daily List Summary

Can I automatically label cards in a list?

Auto-label Cards in a List 🏷️

How do I exclude a list of cards from the reported card totals?

Exclude from Reported Card Totals

How do I change a list's hashtag? How do I change a list's hashtag to text in issues and ideas?

Assign or Change a Hashtag to a List

How do I make a list just for LENS Managers?

Limit Visibility of a List to Managers Only 👤

How do I archive a list on the Voice Page?

Archive a List

How do I return a list to the Voice page after it has been archived? How can I recover an archived list? Where can I find archives?

Restore an Archived List

Create and manage lists on the Voice Page. Adjust visibility, colors, hashtags, sorting, and more to fit your team’s workflow.

Lists

How do I create new tabs. How do I organize the order of my tabs?

Create a New Tab on the Voice Page

How do I sort tabs on the Voice Page? How do I rename my tabs?

Change a Tab Name

How do I make my Voice Page open on a different tab from now on? How do I set the default tab on the Voice Page?

Set a Default Tab

How do I get rid of or remove a tab on the Voice Page? How do I archive a tab? Why can't I archive a tab?

Archive a Tab 🗄️

How do I bring back a tab that has been archived? How do I recover an archived tab back to the Voice Page?

Restore an Archived Tab

Create, name, organize, and manage tabs on the Voice Page to better structure team feedback.

Tabs

Kaufman Hall, a Vizient Company

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