Error Message During Log In: "User Not Found"
Problem❌
When logging in, error message "User not found" is displayed
Solution ✅
The email address entered does not exist in the system.
If your system utilizes Single Sign On, confirm you are entering your credentials in the correct location
Check the spelling of the email address
Reach out to your unit facilitator to create a user account for you.
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.