Problem ❌
LENS is continually asking you survey questions despite you not wanting to take a survey.
Solution ✅
Check the Phone Number
Text END or EXIT to exit the survey.
Problem ❌
You would like to remove your ability to text the LENS Board and prevent LENS from ever texting you.
Solution ✅
Check the Phone Number
Text STOP, STOPALL, UNSUBSCRIBE, CANCEL or QUIT to the LENS Board
After you get a message that you have unsubscribed from that phone number, please text START, YES, or UNSTOP to give permission back to LENS to interact with your phone number.
If all else fails,
Do not hesitate to reach out to us through the Help Button or at lenssupport@safeandreliablecare.com 😊