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Troubleshooting: Errors with Texting to the Board

LENS is texting me the wrong messages. I want confirmation of my text posted to the LENS board. I don't want to receive texts from LENS.

K
Written by Kaitlyn Drew
Updated over 2 months ago

Exit a Survey

Problem ❌

LENS is continually asking you survey questions despite you not wanting to take a survey.

Solution ✅

  • Check the Phone Number

  • Text END or EXIT to exit the survey.

Unsubscribe from all LENS Texts

Problem ❌

You would like to remove your ability to text the LENS Board and prevent LENS from ever texting you.

Solution ✅

  • Check the Phone Number

  • Text STOP, STOPALL, UNSUBSCRIBE, CANCEL or QUIT to the LENS Board

  • After you get a message that you have unsubscribed from that phone number, please text START, YES, or UNSTOP to give permission back to LENS to interact with your phone number.


Looking for more support?

We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.

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