Note: This feature is currently not enabled and will be available soon. To explore more about this feature and learn when it will be available, please email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.
Accessing the QR Code
Navigate to the Today Page, Voice Page, or Kiosk Mode.
Locate the QR code icon in the bottom right corner of the screen
Click the QR Code icon labeled “tap to expand”
Scan the expanded QR code using your smart device camera
Open the submission link that appears
You may also access the QR code:
From a printed poster displayed around your unit
From a shared or emailed PDF
Submitting a Voice Card (Logged In Users)
After scanning the QR code, log in to LENS for full functionality.
You can:
Enter a title and description for your Voice Card
Create a due date
Add labels
Assign a reporter
Add team members
Upload attachments
Choose to submit the card anonymously if needed
To submit your card:
Click the Create button
View the confirmation message showing which board’s Voice Page received the card
Submitting a Voice Card (Not Logged In)
If you choose not to log in, you can still submit a Voice Card.
You can:
Enter a title and description
Create a due date
Limitations:
Cannot add labels
Cannot assign a reporter
Cannot add team members
To submit your card:
Click the Create button
View the confirmation message showing which board’s Voice Page received the card
After Submission
After submitting a Voice Card:
You can log in to LENS later from a desktop
Open the submitted card
Update details or formatting as needed
When you log in and update the card:
Your name is added to the card history
This provides visibility and accountability for follow-up
Why Use the QR Code Workflow?
Using the QR code allows staff to:
Quickly submit issues in real time
Access a mobile-friendly submission experience
Avoid limitations of SMS-based workflows
Choose between anonymous or fully attributed submissions
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.