LENS Support

How do I add a card on the Voice page? How do I post an issue or a kudos

Create a Card on the Voice Page

How to text in an issue or idea. How to add an issue to the Issues Page via SMS Text. How to text an image to LENS.

Create a card via Text

How can I add an issue or idea to the Voice Page through emailing?

Create a card via Email

How do I set up my account as anonymous when using the LENS Board? Add or create a card anonymously

Post a Card Anonymously

Whether someone is a LENS user or not, you can send them an issue card by email.

Share a Voice Card via Email

How do I get notifications for actions on a card? How can I follow a card on the Voice Page?

Follow a Card 👁️

Cards can be moved to a different list, a different tab, or even a different board.

Move a Card

Moving a card on the Voice Page when accessing LENS on a mobile device

Move a Card on Mobile View

Permanently delete an issue card or less permanently archive cards on the Voice Page.

Archive or Delete a Card

How do I recover an archived issue card? How can I delete an archived card?

Restore an Archived Card

How do I make a copy of an existing issue card on the Voice Page?

Duplicate a Card

You can fill in the color of a Card with a label color.

Use Labels as a Visual Indicator on a Card

Kaitlyn Drew

Leandra Bernal

Learn how to create, edit, organize, and interact with Voice cards to capture team input and feedback.

Cards

A short overview or summary of Escalated Cards and its purpose

Escalated Cards Explained

How to escalate a Voice Card to leadership?

Escalate a Card

How can I push back down a card that I has been escalated to my board?

De-Escalate a Card

Where can I find a card I previously escalated?

Find an Escalated Card

Can I de-escalate my own card? How do I undo escalating a card?

Undo Escalating a Card

What do I do with an escalated card? How do I manage an escalated card?

Interact with an Escalated Card

Understand how to escalate, track, and resolve important Voice cards that require broader awareness or leadership support.

Card Escalation

As you create a voice card, you can add a label.

Add a Label to a Card

How do I attach a PDF to an issue card? Can I embed a PDF on a card on the Voice Page?

Attach a PDF to a Card

How do I add a jpg or doc to an issue card? How do I text in an image to the Voice Page? How to I put a picture on…

Add an 📷 Image to a Card

Files can be attached to a card on the Voice Page including pictures, word documents, Excel files and PowerPoints

Attach a File to a Card

Tag a teammate or add another user to a issue or voice card. This will give the tagged team member notifications on this card.

Add a Team Member to a Card

How do I add a due date to my issue? How do I know the urgency or priority of a card?

Add a Due Date to a Card

Add an image/photo/picture to display on the face of an issue card.

Upload a Photo and Pin it to the Cover of a Card

Add helpful details to cards like attachments, labels, due dates, and team members to make follow-up easier.

Card Actions

Kaufman Hall, a Vizient Company

Find answers and get help from Intercom Support and Community Experts

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