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Escalate a Card

How to escalate a voice card to leadership?

Leandra Bernal avatar
Written by Leandra Bernal
Updated over a month ago

LENS Managers have the ability to escalate cards to the designated leadership board.

  • navigate to the Voice Page

  • select the โ‹ฎ 3 dot menu to the right of the card

  • select "Escalate Card"

  • to confirm the action, select "Escalate" on the confirmation message

Escalated cards will land in the receiving board's default list with a red hand wave icon and will follow all regular rules of the board. The team that escalated the card can view all actions performed and comments made on the card within the Escalated Cards Sidebar.

Card Escalation is a feature available upon request, to learn more please refer to the article below:

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