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Interact with an Escalated Card

What do I do with an escalated card? How do I manage an escalated card?

Leandra Bernal avatar
Written by Leandra Bernal
Updated over a month ago

Escalated cards located on the receiving board will land in the default list and can be interacted with in the same way as a normal Voice card. On the expanded version of an escalated card, you can see the escalation path the card has taken and its current board location will be indicated.

On the originating board, Once a card is escalated and located in the right sidebar menu, users can interact with it in the following ways:

  • Edit title

  • Edit description

  • Write a comment

  • Add an attachment

  • Set a due date

  • Follow the card

  • Like the card

  • Email the card

  • Move to History: this moves the card to the History section of the sidebar

The escalated card can not be interacted with in the following ways when located in the sidebar menu:

  • Edit labels

  • Edit Reporter

  • Edit Team Members

  • Edit Aims

  • Duplicate the card

  • Move the card

  • Archive the card

  • Un-escalate card

Card Escalation is a feature available upon request, to learn more please refer to the article below:

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