Interacting with Escalated Cards
Escalated cards on the receiving board land in the default list and can be interacted with in the same way as a normal Voice card.
On the expanded version of an escalated card, you can view the escalation path the card has taken and see its current board location.
Interacting on the Originating Board
Once a card is escalated, it appears in the Escalated Cards Sidebar on the originating board.
Actions You Can Take
Users can:
Edit the title
Edit the description
Write a comment
Add an attachment
Set a due date
Follow the card
Like the card
Email the card
Move to History — moves the card to the History section of the sidebar
Actions You Cannot Take
Users cannot:
Edit labels
Edit reporter
Edit team members
Edit aims
Duplicate the card
Move the card
Archive the card
De-escalate the card
Note: This feature is currently disabled by default but can be enabled upon request. To explore more about this feature and learn how to activate it, please email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.
Looking for more support?
We’re here to help — email us at LENSsupport@safeandreliablecare.com or click the Help button on your LENS board.