LENS Support

A short overview or summary of Escalated Cards and its purpose

Escalated Cards Explained

How to escalate a Voice Card to leadership?

Escalate a Card

How can I push back down a card that I has been escalated to my board?

De-Escalate a Card

Where can I find a card I previously escalated?

Find an Escalated Card

Can I de-escalate my own card? How do I undo escalating a card?

Undo Escalating a Card

What do I do with an escalated card? How do I manage an escalated card?

Interact with an Escalated Card

Leandra Bernal

Understand how to escalate, track, and resolve important Voice cards that require broader awareness or leadership support.

Card Escalation

Kaufman Hall, a Vizient Company

Find answers and get help from Intercom Support and Community Experts

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