Vizient Safe & Reliable

Sarah Barton

Kaitlyn Drew

Aya Dijkwel

Find quick solutions to common LENS issues, access helpful tools, and learn how to get support or request new features.

Support Tools & Troubleshoot Issues

How do I reset a board after a demo or training? How do I ask for the state of a board to be stored?

Request a Board Snapshot

How to get back out of giphy, youtube, or a pdf. How to refresh the LENS page. How to access the LENS board windows settings.

LENS Keyboard Shortcuts for the board

How can I stop spam messages from being texted into the board? What do I do if I notice an unwanted or accidentally texted in issue?

Report Spam Text Messages

How do template boards work? What gets copied over from templates? Can users, updates, cards, AIMS, and surveys be copied over?

Template Boards

Get help directly from Safe & Reliable Healthcare.

Find Helpful Articles in the Help Center

When will my features be released? How does my LENS version get updated?

LENS Release Management Process

S&R Software Development Process for LENS. What happens to my feature requests ticket? Why is there a bug that still exists? LENS Roadmap?

Ticket Process for Feature Requests or Bugs

Can spam texts appear on my LENS board? How to report spam or unwanted cards.

About Spam

What products to use to clean your LENS Board.

Physically clean the LENS Board

Accepted File Types in LENS

Get help with common questions, board snapshots, templates, keyboard shortcuts, and submitting feature requests.

Support Tools & Resources

When I embed a link, I no longer have the indicator of when my Update was last edited

Troubleshooting: Last Updated

LENS is texting me the wrong messages. I want confirmation of my text posted to the LENS board. I don't want to receive texts from LENS.

Troubleshooting: Errors with Texting to the Board

Troubleshooting: "User Not Found"

I am trying to add a new user but I get an error. How do I add a user? Why can't I add a user?

Troubleshooting: "User Already Exists"

Troubleshooting: "Incorrect Password"

Why am I getting emails when I am not following anything? What is the difference between following and tracking? I am not getting emails.

Troubleshooting: Email/Notification Settings

SMS to Voice Page not working? Follow these steps to narrow down the problem and find your solution to successfully texting in cards.

Troubleshooting: Texting in a Card with a Hashtag

When I send a message with a # hashtag to the board with my android phone it always ends up on the default list

Troubleshooting: Text in Cards using Android

Resolve common LENS errors—such as login issues, texting problems, or email notification erros—with quick how-tos.

Error Messages & Fixes

Safe & Reliable Healthcare

Find answers and get help from Intercom Support and Community Experts

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